Shipping policy
At Hometrixy, we want your shopping experience to be simple and transparent. This Shipping Policy explains how we process and deliver your orders.
Shipping Destinations
We currently ship to addresses within the United States only. We do not ship internationally at this time.
Shipping Cost
Standard shipping is free on all orders, with no minimum order value. The shipping cost ($0.00) is shown at checkout before you complete your purchase.
Delivery Time
Handling time: 1 to 2 business days to process, prepare and pack your order.
Transit time: 7 to 10 business days from dispatch to your address.
Estimated total delivery time: 8 to 12 business days (Monday to Friday, excluding US public holidays).
Delivery times are estimates and may occasionally vary because of carrier delays, weather or other events outside our control.
Order Cut-Off Time
Orders placed after 6:00 PM Eastern Time, or on weekends and holidays, are processed on the next business day.
Shipping Carriers
Orders ship with USPS, UPS or FedEx. The carrier depends on your location and the size of the package.
Order Tracking
When your order ships, we email you a shipping confirmation with a tracking number. Please allow up to 24 hours for tracking to become active.
Lost or Missing Packages
If tracking shows your package as delivered but you cannot find it, please check your address, look around your delivery area, ask household members or neighbors, and contact the carrier with your tracking number. If the package is still missing, contact us with your order number and we will work with you to resolve it.
Address Changes and Cancellations
To change your shipping address or cancel an order, email contact@hometrixy.com within 12 hours of placing it. Once an order has shipped, we can no longer change the address.
Contact Us
Business name: Hometrixy
Address: 1913 Mountain Pine Blvd, North Chesterfield, VA 23235, United States
Email: contact@hometrixy.com
Phone: +1 (347) 279-1382
Hours: Monday to Friday, 9:00 AM to 6:00 PM Eastern Time