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Return and Refund Policy

At https://hometrixy.com we strive to provide you with the best possible shopping experience. We understand that sometimes returns may be necessary, and we want to ensure that our return process is clear and convenient for you. Please read our return policy below:

30 Days Return Policy:
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. You can create a "customer account" and easily submit a return as needed.

The timeline to return a product is 30 days, but exceptions will always be considered, email us for approval.
For packages lost in transit, all claims must be submitted no later than 10 days after the estimated delivery date.
Claims deemed an error on our part are covered at our expense and are either replaced or fully refunded, this includes an incorrect item in your order.

Eligibility:
For your return eligibility please have the product sealed in the original package & not used, we will always consider exceptions for return eligibility, for any questions regarding your return please contact us below.

Assuming that you notice an issue with the items or anything in the request that is by all accounts awkward, reach us at contact@hometrixy.com and send a photo alongside a concise clarification of the issue. We will survey the issue and inform you of a goal speedily. If your claim gets approved and you require a replacement.

Return Process:
To initiate a return, please contact our customer support team by sending an email to contact@hometrixy.com within the specified return period.

Return Method: By Mail
Restocking Fee: No restocking fee
Product Condition: New
Return Label: Download/print
Return Shipping Fee: No fee
Refund Processing Time: 10 Days

Exchanges:
You can exchange the product that you received. First, you need to tell us the product you want to exchange, we will cancel that product, then you can place a new order.

Damaged or Defective Items:
Please check carefully when accepting orders from the courier. If the item is defective, or damaged, or if you receive the wrong item, please contact us as soon as possible, so that we can evaluate the issue and make it right. We will provide instructions on how to proceed, which may include a return, replacement, or refund.

Refunds:
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we approved your return, please contact us.

Business Information

Address: 1913 Mountain Pine Blvd, Richmond, VA 23235, USA
Email: contact@hometrixy.com
Phone Number: +13472791382